FAQ

Questions & Answers

What is Smart Alerts?

Smart Alerts is an operational intelligence platform that delivers real-time, actionable alerts and data-driven recommendations — helping casino operators catch changes and challenges early, increase customer satisfaction, and optimize performance and revenue.

How does Smart Alerts work?

Smart Alerts is an SaaS app. It connects to your platform’s data event stream (KAFKA), monitors defined KPIs, and instantly notifies your team on their chosen channel when thresholds are crossed or anomalies occur.

How does Smart Alerts support your business?

It helps you detect payment issues, registration drops, VIP activity, compliance risks, and domain blacklisting — before they impact your business.

What types of alerts are included in Smart Alerts?

Alerts cover deposits, registrations, big wins/losses, withdrawals, fraud risks, domain blacklisting, group joins, and more. Each is designed to support specific operational goals.

Can I choose which alerts I want to activate and when they should be sent?

Yes. You can subscribe only to the alerts relevant to your brand by package and configure them in your User Management Portal. The access is available from BASIC package.

How are alert thresholds and rules configured?

You define custom thresholds and rules per brand and Smart Alert (e.g., transaction amount size, time windows) directly in your User Management Portal. Depending on your package, a defined count of changes is included. Our Sales team will tell you all about it and provide training and documentation.

What channels are supported for receiving alerts?

Currently, you can have your Smart Alerts sent to designated Telegram chats, including channels and groups. Coming soon: Slack, Microsoft Teams, and Email.

What packages are available, and how do they differ?

Our available packages hold options for all businesses and team sizes: STARTER (5 fix Smart Alerts), BASIC (10+ Smart Alerts & User Management Portal access), PREMIUM (STARTER plus KPI Alerts and more), and ENTERPRISE (Custom Offer for your multi-brand business). All packages include setup (fee can be waived with extended pre-payment) and support.

Can I upgrade or downgrade my Smart Alerts package later?

Yes. You can upgrade anytime. Downgrades take effect after the current billing period.

How do I integrate Smart Alerts with my platform?

The Smart Alerts app connects to your KAFKA data event stream (currently available for SoftSwiss and CAGE clients). You will receive full guidance and support during the Onboarding process – from Cloud marketplace to your User Management Portal settings.

How long does it take to set up Smart Alerts?

Standard onboarding is completed within 30 days. From your app purchase to the first Smart Alert delivered to your device.

How quickly can I expect to see impact after activation?

Most clients see ROI within the first alert — often within 24–48 hours of going live. We can support you with best practices of Smart Alerts usage within your teams.

What kind of support is available?

Every package includes onboarding support, documentation access, and a dedicated contact for configuration help.
Depending on the purchased package, we offer technical support with up to 24/7 availability (Jira Service Desk) and a designated Account Manager to support you.

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