Smart Alerts is an SaaS app. It connects to your platform’s data event stream (KAFKA), monitors defined KPIs, and instantly notifies your team on their chosen channel when thresholds are crossed or anomalies occur.

It helps you detect payment issues, registration drops, VIP activity, compliance risks, and domain blacklisting — before they impact your business.

Alerts cover deposits, registrations, big wins/losses, withdrawals, fraud risks, domain blacklisting, group joins, and more. Each is designed to support specific operational goals.

Yes. You can subscribe only to the alerts relevant to your brand by package and configure them in your User Management Portal. The access is available from BASIC package.

You define custom thresholds and rules per brand and Smart Alert (e.g., transaction amount size, time windows) directly in your User Management Portal. Depending on your package, a defined count of changes is included. Our Sales team will tell you all about it and provide training and documentation.

Currently, you can have your Smart Alerts sent to designated Telegram chats, including channels and groups. Coming soon: Slack, Microsoft Teams, and Email.

Our available packages hold options for all businesses and team sizes: STARTER (5 fix Smart Alerts), BASIC (10+ Smart Alerts & User Management Portal access), PREMIUM (STARTER plus KPI Alerts and more), and ENTERPRISE (Custom Offer for your multi-brand business). All packages include setup (fee can be waived with extended pre-payment) and support.

Yes. You can upgrade anytime. Downgrades take effect after the current billing period.

The Smart Alerts app connects to your KAFKA data event stream (currently available for SoftSwiss and CAGE clients). You will receive full guidance and support during the Onboarding process – from Cloud marketplace to your User Management Portal settings.

Standard onboarding is completed within 30 days. From your app purchase to the first Smart Alert delivered to your device.

Most clients see ROI within the first alert — often within 24–48 hours of going live. We can support you with best practices of Smart Alerts usage within your teams.

Every package includes onboarding support, documentation access, and a dedicated contact for configuration help.
Depending on the purchased package, we offer technical support with up to 24/7 availability (Jira Service Desk) and a designated Account Manager to support you.